Refund and Returns Policy - yourindianmart.com

REFUND & RETURNS POLICY

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At YourIndianMart.com, we want you to be happy with every order. Because many of our products are food, wellness, and personal care items, some categories can’t be returned once opened — but we stand behind product quality and will make it right if something arrives damaged, wrong, or defective.

Eligible for Refund or Replacement

We’ll offer a replacement, refund, or store credit if:

The product arrived damaged in transit
You received the wrong product
The product is defective or expired on arrival

How to File a Claim

Your order number
Clear photos of the product and packaging showing the issue

(An unboxing video is welcome as extra evidence and can speed up approval, but is not required — photos are enough to file a claim.)

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once delivered (unless damaged, wrong, or defective as above):

Opened food and grocery products
Opened beauty, personal care, or ayurvedic/wellness products
Change-of-mind purchases

Refund Processing

Once your claim is reviewed and approved:

We’ll offer a replacement where available, or
A refund to your original payment method, or store credit, at your preference
Approved refunds are processed within 5–10 business days

Our Commitment

We review every claim fairly and respond within 2 business days of receiving it. If we’re unable to approve a claim, we’ll explain why and offer the best alternative we can.

Contact

Email: support@yourindianmart.com Address: NO.3, Arundale Beach Road, Kalashetra Colony, Besant Nagar, Chennai, Tamil Nadu, 600090, India Phone: +91 88700 70244